For all returns please email our customer service team on firstname.lastname@example.org
No, you can also buy Opallac at selected Priceline Stores around Australia. To find your nearest stockist please see our Stockists page on the website. For international orders, you MUST order online as this is the only option for you.
You can pay for your order using PayPal, Debit or Credit Cards & Afterpay.
Once you've placed your order, you will receive an order confirmation email, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox!
Unfortunately, once you’ve made your order, our warehouse team will have already started processing your order and are therefore unable to make any changes.
Contact us immediately at email@example.com. and we will resolve the issue.
An exchange is only offered on faulty or damaged products. Opallac does not offer exchanged for change of mind. To exchange an item, please email: firstname.lastname@example.org. Please note, return shipping costs are to be paid by the customer. We suggest you use a trackable shipping method.
We deliver domestic and international!
Yes we definitely do.
Our shipping rates are as follows:
Domestic:-National shipping rates within Australia will depend on the total weight and size of your basket. Please proceed to the checkout to calculate exact shipping costs. Please note, there is NO Flat Rate Shipping for orders within Australia.
International:-International shipping rates are calculated automatically when placed in your basket. Please note, there is NO Flat Rate Shipping for International orders.
Depending on the value of your order, your OPALLAC parcel may or may not be charged customs or import tax. It is the responsibility of the customer to cover such costs. As these charges are out of OPALLACS hands, we are unable to predict the cost of potential charges. For more accurate information, we suggest getting in touch with your local customs office to avoid any unwanted surprises.
This is calculated depending on location your parcel must be sent to. For AUSTRALIA – Orders are shipped within 3 working day. Depending on your location, shipping can take up to 2-14 days. For WORLDWIDE – Orders are shipped within 3 working days but could take up to 20 working days to arrive.
Yes! Unless you state otherwise.
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
We ask if you could email us at email@example.com stating your order number so we can track where your delivery is and in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.
Once you've reached the Checkout stage, enter your promotional code into the ‘Promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.
No. You can't combine discount codes with online sales.
If you can't find the information you need about a product, please don't hesitate to contact us at firstname.lastname@example.org and we'll try our best to help you.