Shipping & Returns

 

Our shipping rates are as follows:

 

Domestic:

National shipping rates within Australia will depend on the total weight and size of your basket and your delivery Postcode. Please proceed to the checkout to calculate exact shipping costs. Please note, there is NO Flat Rate Shipping for orders within Australia.

International:

International shipping rates are calculated automatically when placed in your basket. Please note, there is NO Flat Rate Shipping for International orders.

 All prices are in Australian Dollars.

Delivery Timeframes:

  • All orders are shipped within 3 working days of receiving your order.
  • Please allow up to 10 working days to receive your online order.
  • If we are unable to fulfil your order for any reason Opallac Online Customer Service will send you an email to advise you of any delays.
  • If you are located in Australia and have no received your order within 10 working days, please notify us by email at: orders@opallac.com

 

 

 Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds are not given for change of mind

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your refund enquiry is received and investigated, we will send you an email to notify you that we have reviewed your refund enquiry . We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@opallac.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@opallac.com.

Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

How do I return my order?

For all return enquires please e-mail our Customer Service Team at: orders@opallac.com

Contact Information:

OPALLAC welcomes your comments regarding this Statement of Privacy. If you believe that OPALLAC has not adhered to this Statement, please contact OPALLAC at orders@opallac.com .

We will use commercially reasonable efforts to promptly determine and remedy the problem.